Doctor gets Rs 62k compensation as matrimonial firm fails to find suitable groom

A matrimonial agency in Chandigarh has landed in trouble after the company failed to find a suitable groom for a doctor. Now, the matrimonial firm has to compensate their client by paying a fine.

The direction has been given by the Chandigarh Consumer Forum to Wedding Wish Private Limited to return the service charges along with interest, litigation cost and compensation to the customer.

As per the order of Consumer Forum, the firm has to pay Rs 62,000 to the doctor.

A complaint was filed by Surendra Pal Singh Chahal and his wife Narendra Kaur Chahal to the Chandigarh consumer forum on December 6, 2018. Doctor’s parents alleged that they were searching for a suitable groom for their daughter, working as a medical officer with the government of Haryana, in 2017.

The matrimonial site approached their family and offered to help them in searching for a groom for their daughter. According to the Chahal family’s requirement, the girl was Manglik and they had asked the firm to search the groom within Chandigarh who were doctors, manglik and also belonged to the Jat community.

The matrimonial agency had assured the family that they will be uploading 18 such profiles within nine months from the date of the service agreement. The Chahals signed the agreement with the matrimonial firm on September 26, 2017, and buy a membership royal package of Rs 50,000.

The family claimed in their complaint that profiles the firm offered were not upto the mark and they failed in fulfilling their requirement.

After wasting a lot of time on the firm, the Chahals finally decided to complain against the company and sent a legal notice to the firm on October 22, 2018, and demanded a refund of the service charges along with interest.

Reportedly, the Wedding Wish didn’t respond to the legal notice which made the family knock the door of the consumer forum. In the reply, Wedding Wish had told to the consumer forum that they had offered certain profiles which were rejected by the client and also showed them extra profiles without charging extra.

After listening arguments of both parties, the consumer forum said that the matrimonial site had failed to provide a single demanded profile to the family and also responsible for wasting the time of their client. Hence, the consumer forum directed the Wedding Wish to refund the service charge of Rs 50,000 along with the interest of 9% per annum apart from Rs 7000 as compensation and Rs 5000 as litigation cost to the complaints.