Viral Video: Man blames PM Modi after reaching wrong terminal; Airline responds
A video of a social media user who mentioned PM Modi, Vishwaguru, G-20 in the same breath as he complained against airline Akasa Air, Mumbai Airport standing from the Chhatrapati Shivaji Maharaj International Airport went viral -- for many reasons.
The man, identified as Ujjawal Trivedi, in his video, said he was travelling from Mumbai to Bengaluru and his 'ticket' mentioned that his plane will be from the international airport. When he got there on Wednesday, he was informed that his flight will be from the domestic terminal. In his video, he talked about how hassling it was for him in the morning -- only because the terminal name was not mentioned on the 'ticket' that he showed to the camera.
Netizens were quick to scan the flight number and the details to find out that the boarding pass and the ticket mentioned that his flight was from T1 terminal. Aksa Air tweeted, "Hi Ujjawal, while we sincerely regret the inconvenience caused to you, we would like to let you know that correct terminal information is available on our official eTicket and boarding pass."
Here's the video:
Hi Ujjawal, while we sincerely regret the inconvenience caused to you. We would like to let you know that correct terminal information is available on our official eTicket and boarding pass.
— Akasa Air (@AkasaAir) February 22, 2023
This is your booking confirmation from Akasa Air that you have received on your email ujj****@gmail. You simply missed the terminal “T1” clearly mentioned in e-ticket & boarding pass. I still request Animal Husbandry ministry to publish basic tutorial for 1st time flyers. pic.twitter.com/L7HJSdfeF0
— The Hawk Eye (@thehawkeyex) February 22, 2023
The screenshot that he displayed in the video said his flight was from the international airport. No terminal number could be seen in that screenshot.
Twitter users made fun of him as he even mentioned PM Modi and G-20 in his complaint video. "Who will address these issues? Our PM comes to take credit of small things. But he must know how common people are being harassed. I went to Akasa Air helpdesk and they also couldn't explain why no terminal was written there. How will a person go to domestic if the ticket says international? Just imagine a person rushing to catch a flight in the morning and reaches the wrong terminal. The G-20 is also there. Mumbai is an international city as well," the man said.
In the midst of humorous comments, many social media users suggested that he could have just googled his flight number to find out the terminal. As this went on, the man posted another video and said Akasa Air and GoIbibo both accepted their errors. "Many people trolled me and asked why I took PM Modi's name. But I want to clarify that there is a way of presenting things. When I am sharing something about the country, I want the people in the power to know. This becomes oour responsibility," Ujjawal Trivedi said.
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First published: 23 February 2023, 12:04 IST
