Railways announces integrated helpline number 139, service will be available in 12 languages
The Indian Railways on Thursday announced one integrated helpline number for its passengers for grievances and inquiry during railway travel. The news helpline service will be available in 12 languages.
However, the Railways will discontinue all the existing helpline numbers excluding the 182 one.
The move will overcome the inconvenience over multiple helpline numbers for grievances and inquiry during railway travel.
"Indian Railway has integrated railway helplines into single number 139 for the passengers for quick grievance redressal and inquiry during their journey. As the new helpline number 139 will take over all the existing helpline numbers (except 182), it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel," Railway statement said.
The helpline numbers--138 for general complaints, 1072 for accidents and safety, 9717630982 for SMS complaints, 58888 / 138 for clean my coach, 152210 for vigilance and 1800111321 for catering services will be discontinued.
Now no need to remember multiple helpline numbers. Dial helpline number 139 for any queries, complaints and enquiries during your train journey.https://t.co/PZxEaj4l8g pic.twitter.com/ROED5vnXqB
— Ministry of Railways (@RailMinIndia) January 2, 2020
Moreover, helpline 139 will be available in twelve languages. It will be based on the IVRS (Interactive Voice Response System). There is no need for a smartphone to call on 139, thus, providing easy access to all mobile users.
Here are the facilities that 139 number will be providing:
- For security and medical assistance, a passenger has to press 1. This connects immediately to a call center executive.
- For enquiry, passenger has to press 2 and in the submenu, information regarding PNR status, arrival/departure of the train.
- For catering complaints, passenger has to press 3
- For general complaints, passenger has to press 4
- For vigilance related complaints, passenger has to press 5
- For queries during accident, passenger has to press 6
- For status of complaints, passenger has to press 9
- For talking to call center executive, passenger has to press * (star)
The Railway Ministry today shared the news on its official Twitter handle.
Also Read: Railway fare hike: Train tickets to become costly from today, check revised rate
First published: 2 January 2020, 20:10 IST